Refund policy

We encourage all customers to check they are choosing the right product before ordering. Every product on our website includes clear images and detailed specifications, including dimensions, colour, weight, materials and weight capacity.

Cancelling and returning an order

•       You can cancel or return an order within 14 days of receiving it. Please tell us in writing at info@pegasusmobilityaidlimited.com within that time, and send the item back within a further 14 days.

•       Items must be unused, in their original condition and returned in the original packaging with nothing missing. All orders are carefully checked before dispatch, so no component or part is missing when it leaves us.

•       For hygiene and safety reasons, certain mobility and personal care products (for example commode wheelchairs and cushions) cannot be returned once they have been used or unsealed.

•       If you return an item because you changed your mind, you pay the return postage costs.

Faulty, damaged or incorrect items

•       If an item is faulty, damaged or not what you ordered, we will arrange a replacement or give you a full refund, including delivery costs, at no extra cost to you. Please contact us as soon as possible with your order number and photos.

Refunds

•       Refunds are issued once the returned item has been received and inspected, to the original payment method, within 14 days.

This policy does not affect your statutory rights under UK consumer law.